AJUBA...AJUBA...Blend of conversational AI and cognitive search, streamlining customer-agent interactions by providing precise information and personalized recommendations in real-time.
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In today's information-centric landscape, customer expectations hinge on prompt, personalized responses. The advent of Knowledge AI transforms the customer experience, offering a range of invaluable benefits.
Customers now demand tailored interactions. Knowledge AI caters to this need by delivering hyper-personalized content based on individual preferences and requirements. This not only fosters a deeper connection but also aligns with the modern consumer's desire for a customized journey.
Average time employees spend daily on searching information
Consumers need more information before making a purchase
Information stored by an organization is of unknown value
Understanding how knowledge AI operates requires delving beyond its seemingly straightforward interface, revealing a complex amalgamation of advanced technologies that converge to deliver seamless outcomes.
At its core, knowledge AI aims to provide customers with swift and accurate responses during interactions with Intelligent Virtual Assistants (IVA) or live agents.
At the forefront of knowledge AI is Natural Language Processing, a sophisticated technology that analyzes, comprehends, and derives meaning from words and phrases. Going beyond mere language understanding, NLP, in the case of platforms like Uniphore, incorporates emotion and sentiment analysis. By discerning the emotional nuances, AI ensures a more empathetic and context-aware interaction.
The prowess of knowledge AI extends to the extraction of entities from both structured and unstructured data. This process culminates in the creation of knowledge graphs, wherein disparate pieces of information are harmoniously unified. Through knowledge extraction, knowledge AI transcends traditional data handling, providing a holistic view of information and fostering a deeper understanding of customer queries.
Navigating beyond conventional search methods, knowledge AI leverages cognitive search capabilities. Unlike traditional keyword-based searches, this approach goes a step further by considering the meaning of words. By employing advanced algorithms, cognitive search produces precise and contextually relevant information, aligning with the nuanced expectations of modern consumers.
Knowledge AI is widely used, enhancing self-service experiences by addressing "information overload." It ensures customers effortlessly access accurate information, fostering loyalty. In various industries, integrating knowledge AI enhances customer experiences and optimizes operational efficiencies, meeting evolving expectations.
Efficiently deliver in-depth information on any catalog product, ensuring swift responses to detailed inquiries, enhancing customer experience.
Deliver personalized travel recommendations and advisories to effectively guide travelers, ensuring a tailored and memorable journey.
Optimize technical support processes, expediting the resolution of intricate issues for a seamless customer support experience.
Automate customer needs discovery to provide tailored insurance plan recommendations, streamlining the decision-making process and enhancing financial services efficiency.
Provide guidance on eligible care services and protocols specific to individual patient needs, ensuring personalized and informed healthcare advice.
A Cohesive and Intelligent approach to understanding and engaging with the most valuable asset The Customers
